Privacy policy

Information we collect

• Contact details: your name, email address, phone number and delivery address, when you place an order or contact us.
• Order and payment details: what you bought and how you paid. Card details go straight to our payment provider; we do not store them.
• Shopping activity: the items in your cart, which your browser keeps on your device, and the pages you view.
• Messages: what you tell us when you contact customer support, including in the live chat on this site.
• Usage data: information from cookies and similar technologies about how you use the site, such as pages visited and device type.

How we use it

We use this information to:

• process and deliver your orders
• answer questions and handle returns
• keep the site working and secure
• improve our products and the site
• send you offers, only if you have agreed to receive them.

Who we share it with

We do not sell or rent your personal information. We share it only with:

• service providers who help us run the store, such as payment processors, delivery carriers and the provider of our live chat, who may use it only for that work
• a buyer or successor, if the business is sold or merged
• authorities, when the law requires it.

Optional usage analytics

If enabled by the store, we use Microsoft Clarity to understand browsing through heatmaps and interaction recordings. Depending on the store's settings, Clarity starts either after you allow analytics or from your first page; either way you can decline, or change your choice, using Analytics preferences at the foot of the storefront. Admin, checkout and contact pages are never recorded.

When you allow analytics, usage data is shared with Microsoft for this purpose. We send analytics-storage consent and do not grant advertising-storage consent. For more information, see Microsoft's privacy statement at https://privacy.microsoft.com/privacystatement.

Cookies

We use cookies and browser storage to remember your cart and preferences and to understand how the site is used. The live chat also keeps information in your browser so that a conversation carries on from page to page. You can turn cookies off in your browser, but some features may then stop working.

Security

We use reasonable technical and organizational measures to protect your information. No way of sending or storing data is completely secure.

Your choices

You can:

• ask what personal information we hold about you and have it corrected
• ask us to delete it, subject to legal and operational requirements
• stop marketing emails at any time
• manage cookies in your browser.

To do any of these, contact us using the details below.

Visitors from outside the United States

This site is operated from the United States. If you use it from another country, your information will be processed in the United States.

Changes to this policy

We may update this policy. The current version is always on this page.